Question 1

Are you a manufacturer or a trading company?

Accepted Answer

We are a manufacturing factory with our own production facilities and quality control. We focus on OEM/ODM services and direct supply, not a trading company.

Question 2

I am from Europe. Does your claw machine have the necessary compliance certificates to be imported into my country?

PRIMEMIGAMES · Accepted Answer

We export a large number of coin operated game machines to EU countries every year, and can provide complete certificates such as CE, ROHS, LVDS, etc.

Question 3

I only need to purchase one claw machine.Can it be customized?I want to change the sticker to my own company logo.

PRIMEMIGAMES · Accepted Answer

It depends on which game machine you need.for most claw machine,customize Minimum Order Quantity is 1 pieces.we can change the sticker and light color for you free.you can contact us for more information about the customization.

Question 4

I am from Colombia.I saw a mini claw machine similar to yours in a shopping mall.But its color and sticker is different.Can i buy the same machine?

PRIMEMIGAMES · Accepted Answer

I think you meant the easy crane mini claw machine.We design this mini crane machine with 2 bill acceptors,big gift space to match your market requirements.some may has a digital screen on top for ads.We can sell the purple one and red one with easy crane sticker to you.or customize your own logo and sticker.please contact our for more discussion.

Question 5

I'm a beginner, and this is my first time buying your claw machine. Do I need to learn any professional instructions or skills to use it? And is the first installation complicated?

PRIMEMIGAMES · Accepted Answer

It is very easy to use our claw machine even though you never use it before.usually we will take down the top led light to save space during shipment.we will reserve a butt joint.And you only need to fix four screws to complete the installation.About setting,you only need to focus on how many coins win a prize,and how many coins play one game.Other setting we will adjust it according to your requirements before shipping.We will also supply 24 hours technical supports.

Question 6

Can the claw strength be adjusted on your claw machine? My customers don't want the claw to pick up a prize and then drop it during play – it looks like cheating and doesn't feel authentic.

PRIMEMIGAMES · Accepted Answer

yes we can set the claw strength in settings.some customer want the claw pick up toys all the time,some may not.so we have items to set in settings,can set any working way of claw.you can set it according to your customer's favorite.

FAQs

general

Are you a manufacturer or a trading company?

I am from Europe. Does your claw machine have the necessary compliance certificates to be imported into my country?